Love Laundry Midtown

1/09/24 Tuesday 8pm. I walked in to get change before using the machine & the lady pictured asked if I was going to wash? I explained that I just needed to use the dryer’s because my laundry wasn’t completely dry, just damp. She responded that the policy isn’t for dryer use only, that customers must wash before using the dryer’s even if they use the paying dryer’s. I asked why, & she said b/c ppl have dirtied the machines by just using the dryers before so it’s just the policy. I said she could inspect my laundry to assure her it was clean, just not completely dry. She said “No I’m not losing my job”. I felt like I was in the twilight zone. I asked her if it was fair to exclude me & she said “yes”. After reflecting on the encounter, I felt ashamed to be a player in this human comedy. I know she’s doing the best she can with what she’s got, with where she’s at but I still felt sorry for her to be working in a place that is transforming her persona into a heart-less, logic-less, unattractive person. It’s like if I walked into a burger joint & ordered a Pepsi only to be told that I must order the burger too because it’s policy due to other ppl before me who only ordered the Pepsi who were less desirable patrons. Like I said, I feel so sorry for this lady in having to work here & be the nasty gatekeeper to the machines. I know she once was a beautiful person in her childhood innocence but life’s twists & turns has jaded her. Love laundry isn’t the place for her to be working, the irony of this place showing no love, transforming this misguided woman into an unlovely shell. Hopefully she won’t negatively transform or misguide any other youth out of spite because of her grotesque persona.

The laundry facility itself is very clean but there's no posted notes that washing machines all stopped at 8:30 on the website itself it does say eight-thirty last wash but farther down in the owners own words 10:30 is the last wash so there's already confusion there... The laundromat tenant the washing machines with turn off at 8:30 we already had the laundry in and soap all over when those machine shut off so now we're scrambling to try to find one that hadn't turned off yet luckily for us we did but now it's a little frustrating when there's nothing posted anywhere about eight-thirty last wash. And nobody tells us they just shut off.. tenant is already cleaning building like she's closing at 7:45 so we're already feeling rushed to get out of there.. when we spent a lot of money.... . I would like to add at 9:45 the tenant is pushing us to be out at 10 exactly we didn't get the folder close spent a lot of money to have them washed and try to get them dry and now we don't even get the full door closed so now we got a whole bunch of bags full of wrinkled clothes because this girl pushing us out unacceptable very rude should be I should be compensated for my time and money that I have spent on this facility that I didn't even get to do if I could go back and give a zero star on the tenant and behavior of such I would facility is clean faculty is a zero on the phone the whole time wiping up right behind people as they go so she can clock out not caring if our clothes are done or not 🚫 shame... Obviously this girl should learn some manners on customer service.... Because she has none!!! If we do come back to this facility it will definitely be without her here!!!!! We spent $40 plus dollars on laundry and we didn't even get to fold our clothes...

Just today Tuesday. The lady who works here has all of the paid dryers just sitting there with clothes while customers are arguing about dryers and standing waiting on some. I had to overload my three dryers because there are no more available. She had 10 dryers just sitting there with little bits of clothes. If they’re all ready dry, why not consolidate the dryers or put them in baskets until she can get to them. I usually enjoy coming here but today this one employee is idk. The other ones are usually great.

I went there back April of this year, and was charged for my large wash. It cost me $14.00. Then also had 2 unauthorized charges of $17.00 and $18.00 I have called many times and no response. This place is too crowded and not enough free dryers. I suggest lLoves Laundry on 21st St. and S St. It's a lot bigger and plenty washers and lots of free dryers . No nasty people that smell. They keep the riff raff out. I would rate the other one the best in Sacramento